AI scam-check tool must be fast and simple, says expert

Scammers rely on speed and pressure to give their victims no time to think, said a crime prevention specialist. (Magnific pic) PETALING JAYA: The government's proposed AI-powered scam-checking app must be fast, free, simple, and continuously updated with real-time reports if it is to be of benefit to the elderly and less tech-savvy, says a crime prevention specialist.

Shamir Rajadurai of Prevent Crime Now said most victims fall for scams not because they are gullible, but because they lack a quick way to verify suspicious messages or requests.

“Scammers rely on speed and pressure. They win when victims have no time to think. Anything that puts a pause between a victim and a transaction takes away the scammer's biggest weapon,” he said.

"An AI tool that checks a number, account or link against reported cases and known patterns gives people a second opinion in seconds at the exact moment of decision. It also levels the field for the elderly and those less digitally savvy," he told FMT.

However, such a tool would be only as good as its data and usability. He said the tool must be fast, free, simple, and continuously updated with real-time reports as scammers constantly evolve their tactics.

The government's proposed app was announced in the 2027 budget tabled today. Prime Minister Anwar Ibrahim said the National Scam Response Centre will develop the app which would allow the public to check suspicious phone numbers, bank accounts and links before making any transactions.

Shamir said the app represents a positive shift to preventing crimes before they occur. He suggested that banks follow through by integrating verification alerts directly into their apps so warnings appear at the point of payment.

Shamir said the government should also publish case outcomes and success rates to build public trust in the AI safeguard.

"Most important is investing in the officers behind the systems, because the best technology is only as effective as the officer using it. An AI alert or a flagged network means little if the officer on the ground cannot read the signals, build the case or support the victim," he said.